Last Updated: June 2025
These Terms of Service ("Terms") govern your use of the Collette Global LLC d/b/a Playa Del Carmen VIP website and services. By accessing our website or contacting us, you agree to be bound by these Terms. Please read them carefully.
Collette Global LLC, doing business as Playa Del Carmen VIP, provides VIP vacation packages and booking assistance at the Reef Resorts in Playa del Carmen, Mexico. We act as a facilitator connecting guests with VIP membership access to The Reef Playacar, The Reef Coco Beach, and The Reef 28 resorts.
All room availability and pricing are subject to change without notice. Submitting an availability request through our website does not constitute a confirmed booking. A booking is only confirmed once you receive written confirmation from Playa Del Carmen VIP and any applicable payment has been received.
We reserve the right to modify pricing at any time. Any pricing quoted to you will be honored for the period specified in your written quote.
Your consent to receive SMS messages is never required as a condition of purchasing any product or service from Playa Del Carmen VIP.
Operated By: Collette Global LLC d/b/a Playa Del Carmen VIP
Program: Playa Del Carmen VIP SMS Updates
Number: +1-888-500-9233
Message Types: By opting in to our SMS program, you agree to receive text messages from Collette Global LLC d/b/a Playa Del Carmen VIP, which may include availability confirmations, booking updates, exclusive VIP deals, and resort information. These messages are informational and transactional in nature.
Frequency: Up to 4 messages per month. Frequency may vary based on your inquiry and booking status.
Opt-Out: You may opt out of our SMS program at any time by replying STOP to any message. After sending STOP, you will receive one final confirmation and will receive no further messages. You may re-subscribe at any time by texting START or by completing the opt-in form on our Contact page.
Help: Reply HELP to any message for assistance, or contact us at info@playadelcarmenvip.com or +1-888-500-9233.
Costs: Standard message and data rates may apply depending on your mobile carrier and plan. Playa Del Carmen VIP does not charge for SMS messages.
Data Sharing: Your mobile phone number and SMS opt-in consent data will not be shared with, sold to, or used by any third party for marketing or promotional purposes.
Supported Carriers: Our SMS program is available on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, and others. Carrier support may vary.
When using our website or services, you agree to:
All content on this website, including text, images, logos, and design, is the property of Collette Global LLC d/b/a Playa Del Carmen VIP or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.
Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We are not responsible for the policies or practices of the Reef Resorts or any third-party service providers.
To the maximum extent permitted by law, Playa Del Carmen VIP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, even if we have been advised of the possibility of such damages.
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the United States. Any disputes arising from these Terms or your use of our services shall be resolved in accordance with applicable law.
If you have questions about these Terms, please contact us: