Privacy Policy

This Privacy Policy describes how Collette Global LLC d/b/a Playa Del Carmen VIP ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at pages.gowildginger.com/playadelcarmenvip, contact us, or sign up for our SMS messaging program. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Your name, email address, phone number, and travel details when you contact us or submit an availability request.
• SMS Consent Data: When you opt in to our SMS messaging program, we collect your mobile phone number and a record of your consent, including the date, time, and method of opt-in. This information is used solely to operate the SMS program and is never shared with third parties for marketing purposes.
• Usage Data: Standard web analytics data such as pages visited, browser type, and referring URL, collected through standard server logs.

2. How We Use Your Information

We use the information we collect to:

• Respond to your availability requests and inquiries
• Send you SMS text messages if you have opted in to our messaging program (see Section 3)
• Improve our website and services
• Comply with legal obligations

3. SMS Messaging Program

Operated By: Collette Global LLC d/b/a Playa Del Carmen VIP

Program Name: Playa Del Carmen VIP SMS Updates

Toll-Free Number: +1-888-500-9233

Message Types: When you opt in to our SMS program, you may receive text messages about availability confirmations, booking updates, exclusive VIP deals and promotions, and resort information relevant to your upcoming stay.

Message Frequency: Up to 4 messages per month. Frequency may vary.

How to Opt In: You may opt in to our SMS program by completing the opt-in form on our Contact page and checking the unchecked consent checkbox. Your opt-in is voluntary and is never pre-selected.

How to Opt Out (STOP): You may opt out of our SMS program at any time by replying STOP to any message you receive from us. After sending STOP, you will receive one final confirmation message and will receive no further messages. You may re-subscribe at any time by texting START or by completing the opt-in form again.

Help: For assistance with our SMS program, reply HELP to any message, or contact us at info@playadelcarmenvip.com or +1-888-500-9233.

Consent Not Required for Purchase: Your consent to receive SMS messages is never required as a condition of purchasing any product or service from Playa Del Carmen VIP.

Supported Carriers: Our SMS program is available on all major U.S. carriers. Carrier support may vary.

Message and Data Rates: Standard message and data rates may apply depending on your carrier and plan.

4. Information Sharing and Disclosure

We do not sell your personal information. We do not sell, rent, or trade your personal information — including your phone number and SMS consent data — to any third party for their marketing purposes.

We do not share your SMS opt-in data, phone number, or consent records with any third party for marketing, advertising, or promotional purposes under any circumstances.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information would remain subject to this Privacy Policy.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

• Access and Correction: Request access to or correction of your personal information by contacting us.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Reply STOP to any SMS message to immediately unsubscribe from our messaging program.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. SMS opt-in consent records are retained for a minimum of 4 years as required by applicable regulations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: +1-888-500-9233
• Email: info@playadelcarmenvip.com
• Website: Contact Form

For SMS-specific inquiries, you may also reply HELP to any text message from Collette Global LLC d/b/a Playa Del Carmen VIP.